FAQs
How can I contact SealMate?
You can email us here, where our customer service team will be happy to assist you with whatever you need!
Do you ship worldwide?
Yes, we ship our products globally to ensure everyone has access to our high-quality sealing solutions.
Where do you ship from?
We ship from our warehouse in [insert location, e.g., the United States, or your company's specific location].
Can I change or cancel my order?
As we aim to process orders as quickly as possible, any requests to change or cancel orders must be made within 12 hours of purchase. After this time, requests will be denied. If your order has already been processed and shipped, it can be returned for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please note that during holidays or sale seasons, processing may take a bit longer. Our team processes orders Monday through Friday, and orders typically ship within 1-3 business days. Please allow for additional shipping time.
How long will it take to receive my order?
Orders generally take between 2-4 weeks to arrive, depending on your location and the shipping method chosen.
What if I don't receive my order?
If your order has not arrived within 30 days after shipping, please contact us at infoYou may be eligible for a full refund.
Will I be charged with customs and taxes?
The prices listed on our website are tax-free in Euro, which means you may be subject to customs duties and taxes upon receiving your order. Any import taxes, duties, or customs fees are the responsibility of the customer and will not be covered by us. These fees are determined by your local customs office. For more information, please contact your local customs office.
How do I return an item?
If you'd like to return an item, please contact us here to initiate the return process.
What if the item(s) I received are defective/incorrect/damaged?
We’re sorry if you received an incorrect, defective, or damaged item. Please contact us immediately here with your order number, photos of the item(s), and any other related details. We’ll work quickly to resolve the issue to your satisfaction.
When will I receive my refund?
Refunds will be credited back to the original form of payment. If you paid via credit or debit card, the refund will be processed within 7-10 business days after we receive your returned item or cancellation request. If you have not seen the refund posted, please contact your card-issuing bank for further assistance.